Refund policy
At Khudistan.store, we strive for customer satisfaction and offer a 14-day return policy. If you are not satisfied with your purchase, you have 14 days from the date of receipt to request a return.
1. Eligibility for Returns
- Condition: Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
2. Initiating a Return
- Contact Us: Email us at Khudistan@gmail.com to start the return process.
- Return Approval: If your return is accepted, we will provide you with a return shipping label and instructions on how to send back your item.
- Unauthorized Returns: Items sent back without prior return authorization will not be accepted.
3. Damages and Issues
- Inspection: Please inspect your order upon receipt.
- Report Issues: Contact us immediately at Khudistan@gmail.com if you receive a defective, damaged, or incorrect item, so we can resolve the issue promptly.
4. Non-Returnable Items
- Custom Products: Special orders or personalized items cannot be returned.
- Questions: If you have concerns about your specific item, please contact us.
5. Exchanges
We accept exchanges. The quickest way to get the desired item is to return the current item and place a new order after the return is accepted.
6. Refunds
- Notification: We will notify you once we receive and inspect your return.
- Approval: If the refund is approved, it will be processed to your original payment method.
- Processing Time: Refunds typically take 5 business days to process. Please note that it may take additional time for your bank or credit card company to post the refund.
7. Restocking Fee
There is no restocking fee for returns.
8. Contact Us
For any questions: Email us at Khudistan@gmail.com for any return or refund inquiries.